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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


September 14, 2023

5  out of  5 rating by Amnixx
"I insured my house and car through Wil. When I have to update insurance, bought a new car or needed additional insurance Wil is right on top of things. Fast and easy service through State Farms e-system. Couldn't ask for a better Agent."


May 19, 2023

5  out of  5 rating by lotusfilmstudios
"Wil is a very kind and thoughtful State Farm agent. He makes things simple and his patience and helpfulness are top notch. I highly recommend Wil Chang for any of your insurance needs. Thank you kindly Mr Wil Chang"

Chuck Batson

April 28, 2023

5  out of  5 rating by Chuck Batson
"Dealing with insurance is one of the least favorite activities aboard my boat, but WIl made it fast, easy, and painless. Very friendly service, thank you!"
Profile photo of LizaAndMic TV

LizaAndMic TV

April 27, 2023

5  out of  5 rating by LizaAndMic TV
"I’m glad I choose State Farm and have Will Chang as my advisor for all our insurances I’m telling you he treats his clients like a family.. and I highly recommend everyone to get a Pet Insurance from them because it’s very affordable price..Thankyou for always remembering to send holiday cards & Bday cards appreciate that… Here’s a little photo of my two fur babies..🐾"

Joe Pizcazotowski

April 25, 2023

5  out of  5 rating by Joe Pizcazotowski
"Aloha Noa to all who may read this review. Now, although I have only been a client of Wils' for just over a year, I can honestly say he is one of the most conscientious, and personable people that I have ever had the pleasure of dealing with. Wil Chang, along with his staff at the State Farm Insurance Agency have made it possible for me to live a dream. As a relatively new sailboat owner, I was a greenhorn in the aspects of the requirements of insurance, boat slip rentals, inspections and the like. I am sure anyone who owns a boat in Hawaii knows exactly what I am talking about. For those of you don't, and plan to, you might want to give this a read. Honestly speaking, I had left State Farm almost last on my list because that agency had been my father's for as many years as I can remember on the mainland. Big mistake on my part, and I write this so maybe you don't make the same mistake I did. And, at the same time save yourself a lot of wasted effort and the free time most of us have so little of these days. I made so many mistakes with addresses, plan requirements, amounts, and additional addressees and policy holders. And, although it took me close to five (5) times to get all my needs in order, Wil and his staff patiently walked me through a process that I have not had to contend with in almost twenty (20) years. Today, I am living a life long dream of sailing the waters in and around the island of Oahu. Thanx Wil, and extend my thanx to your staff for a job not just well done, but well done with Heart, and Aloha from my State Farm Ohana."

Jeffrey Krantz

March 31, 2023

5  out of  5 rating by Jeffrey Krantz
"Wil was such a huge help and placed my coverage quickly and saved me $$$"

Gina M Overton

March 23, 2023

5  out of  5 rating by Gina M Overton
"Will Chang has always been there for all of our insurance needs! He is knowledgeable, efficient, fun and friendly and treats us like Family!"

Anna Eikelbarner

March 17, 2023

5  out of  5 rating by Anna Eikelbarner
"I wanted to let you all know that if you need a GREAT Insurance Agent, then contact Wil Chang! I needed some help in insuring my home, and Wil went right to work! He asked me questions, gathered his data, sent me a detailed quote and all of this was done in a very short time! It was a very positive and happy experience for me! And that is what you get when you work with the best in the business!"

Matt Warner

March 15, 2023

5  out of  5 rating by Matt Warner
"Always there when I need help a great asset to have on your side."

Francesco Forti

March 4, 2023

5  out of  5 rating by Francesco Forti
"No matter how big or small the insurance job, I can always count on Will to get me a competitive price in no time. He helps me insure my recreational boats and takes the worry out of finding a policy that suits my needs. Highly recommend working with this local professional!"

Kelley Yamauchi

January 3, 2023

5  out of  5 rating by Kelley Yamauchi
"Wil Chang is a very attentive and professional agent. Great quality service every time."

Russell Johnson

December 20, 2022

5  out of  5 rating by Russell Johnson
"Wil Chang has been very helpful for my wife and I. I would highly recommend him for all your insurance needs. Thanks Wil and Merry Christmas"

Kevin Mahony

November 30, 2022

5  out of  5 rating by Kevin Mahony
"I reached out to Will Chang of State Farm lnsurance for a couple of properties I own in Hawaii. He responded quickly and took the time to listen to my concerns and give me a fair quote to insure the two properties. Not only has he saved me a considerable amount of money on my premiums, but has always treated me with kindness, patience, and respect. I recommend Will to anyone looking for insurance policies with confidence he will offer a fair price for the coverage desired in a friendly and pleasant manner."

Cathy J

November 30, 2022

5  out of  5 rating by Cathy J
"Wil is awesome. Responds quickly, is thorough, knowledgeable and extremely helpful. He’s the best insurance agent I’ve had!"

Debbie Anderson

November 30, 2022

5  out of  5 rating by Debbie Anderson
"Wil bundled my car and landlord insurance saving me $ instantly plus recommended the best coverage package to suit my needs. I barely understand insurance lingo but Wil explains it clearly enough for even me! :-) Thanks always!!"

Ken Baldwin

November 17, 2022

5  out of  5 rating by Ken Baldwin
"Wil is always right on it! Can't ask for a better person to take care of us"

Rosmery Fernandez

November 9, 2022

5  out of  5 rating by Rosmery Fernandez
"Wil Chang was not just our car insurance agent, he’s Ohana. Our time in Hawaii has been top notch because he handled all our insurance needs without hesitation. He has been super responsive and always available when we call/text. Absolutely amazing customer service and will refer him to anyone without any hesitation whats so ever. Sucks we will be leaving island and can’t take him with us!"

Roz Catracchia

November 9, 2022

5  out of  5 rating by Roz Catracchia
"Wil Chang is the real deal! In the days of automation, where more and more companies put you endlessly on hold, or make you listen to minutes of options before you actually get to speak to a human being, Wil Chang has been a breath of fresh air for me over the past year. It’s been a huge year of transitions for me personally, having lost my mother and having to sell our childhood home, and then purchasing a condo in the middle of the pandemic. So much has been extremely difficult. But an amazing and very welcomed surprise to me has been Wil Chang. Over and over, he has helped me more quickly than I could’ve even imagined, in big ways and small. He’s helped me with insurance for my new home and for my car. And anytime I need documentation for whatever reasons, he has helped me usually within the hour, and if for some reason he’s not in the office, then within 24 hours max. And get this! When I go to his office, he is there!!! This seems like a small thing, but after having dealt with Liberty Mutual insurance for my mom‘s home while I was taking care of her the last few years of her life, they were impossible to get ahold of. I would be shuffled around, given no straight answers, tried to see someone in person, that was infuriating. But Wil is always there and helpful and accessible! You know, many times in Hawaii we recommend somebody because they are friends of a friend or family member. 2° of separation at all. But I didn’t know well at all, found him by accident, because I saw he had an office in Hawaii Kai. At first I didn’t believe it based on my previous experiences. But I drove there, and sure enough, there he was! I highly recommend him for the real deal."

Lei Ilima

November 5, 2022

5  out of  5 rating by Lei Ilima
"Great support, thorough and patient in answering all my detailed questions thank you Will and Amy!"

Carlos Tapia

November 5, 2022

5  out of  5 rating by Carlos Tapia
"Really satisfied with the service Will provided, really polite and professional always. He helped me get the exact insurance policy i needed and wish i could keep him as my insurance agent for longer. 100% recommend Will."

a f

October 30, 2022

5  out of  5 rating by a f
"Wil had provided me with great, prompt customer service."

Noel Bragg

October 30, 2022

5  out of  5 rating by Noel Bragg
"I have used Wil Chang for only a single auto policy but he was excelllent, he found me the lowest policy fee out of several insurers, and the few times I have needed special attention he was there for me. I recommend him without reservation!!!"

Shar Mizobe

October 28, 2022

5  out of  5 rating by Shar Mizobe
"Always there when you need him. Calls back right away if you leave a message. Awesome job"

Brad W Bradley

October 21, 2022

5  out of  5 rating by Brad W Bradley
"I had my car battery die on me unexpectedly. While it fortunately happened overnight while I was at home, I still had to find a way to get my dead car to a location that can replace the battery. Calling State Farm, they confirmed I had towing insurance and offered to find a tow service for me. I choose to work it myself. However, after getting two quotes (one for $350 and another for $450), I called back to see if that was reasonable. They agreed the quotes was quite high and said they would take care of it. Four hours later, a very pleasant and experienced tow service showed up, had my car hooked up in a jiffy, and off it went for repair. State Farm even said they will pay the tow service directly, making the entire situation so much easier. This occasion was about the best service I have ever had from an insurance company. Many thanks to Wil and Amy for making my unfortunate problem so much easier!"

wayne oshima

September 25, 2022

5  out of  5 rating by wayne oshima
"Discovered catalytic converter stolen 9am Mon (09/19). SF adjuster came Tue mid am, I arranged for car tow to shop, car repairs completed by close of business Tue (09/20). Used my own tow company and repair shop (not on SF's approved list). As of Thu (09/22) I have been paid reimbursements from SF for tow & repair shop (paid out of pocket) WOW!! I realize this is not the norm (a rare case where everything fell into place) but State Farm's process helped make this possible. The process (agents) over the phone was very helpful and instruction for electronic reimbursement from SF was user friendly. SF even arranged for a rental car that I used for a day. What started as a headache and a long stressful situation turned out to be not too bad. MAHALO Wil Chang and State Farm!"