State Farm® Insurance Agent Wil Chang

"I’m glad I choose State Farm and have Will Chang as my advisor for all our insurances I’m telling you he treats his clients like a family.. and I highly recommend everyone to get a Pet Insurance from them because it’s very affordable price..Thankyou for always remembering to send holiday cards & Bday cards appreciate that… Here’s a little photo of my two fur babies..🐾"

"Aloha Noa to all who may read this review. Now, although I have only been a client of Wils' for just over a year, I can honestly say he is one of the most conscientious, and personable people that I have ever had the pleasure of dealing with. Wil Chang, along with his staff at the State Farm Insurance Agency have made it possible for me to live a dream. As a relatively new sailboat owner, I was a greenhorn in the aspects of the requirements of insurance, boat slip rentals, inspections and the like. I am sure anyone who owns a boat in Hawaii knows exactly what I am talking about. For those of you don't, and plan to, you might want to give this a read. Honestly speaking, I had left State Farm almost last on my list because that agency had been my father's for as many years as I can remember on the mainland. Big mistake on my part, and I write this so maybe you don't make the same mistake I did. And, at the same time save yourself a lot of wasted effort and the free time most of us have so little of these days. I made so many mistakes with addresses, plan requirements, amounts, and additional addressees and policy holders. And, although it took me close to five (5) times to get all my needs in order, Wil and his staff patiently walked me through a process that I have not had to contend with in almost twenty (20) years. Today, I am living a life long dream of sailing the waters in and around the island of Oahu. Thanx Wil, and extend my thanx to your staff for a job not just well done, but well done with Heart, and Aloha from my State Farm Ohana."

"I wanted to let you all know that if you need a GREAT Insurance Agent, then contact Wil Chang! I needed some help in insuring my home, and Wil went right to work! He asked me questions, gathered his data, sent me a detailed quote and all of this was done in a very short time! It was a very positive and happy experience for me! And that is what you get when you work with the best in the business!"

"No matter how big or small the insurance job, I can always count on Will to get me a competitive price in no time. He helps me insure my recreational boats and takes the worry out of finding a policy that suits my needs. Highly recommend working with this local professional!"

"I reached out to Will Chang of State Farm lnsurance for a couple of properties I own in Hawaii. He responded quickly and took the time to listen to my concerns and give me a fair quote to insure the two properties. Not only has he saved me a considerable amount of money on my premiums, but has always treated me with kindness, patience, and respect. I recommend Will to anyone looking for insurance policies with confidence he will offer a fair price for the coverage desired in a friendly and pleasant manner."

"Wil Chang was not just our car insurance agent, he’s Ohana. Our time in Hawaii has been top notch because he handled all our insurance needs without hesitation. He has been super responsive and always available when we call/text. Absolutely amazing customer service and will refer him to anyone without any hesitation whats so ever. Sucks we will be leaving island and can’t take him with us!"

"Wil Chang is the real deal! In the days of automation, where more and more companies put you endlessly on hold, or make you listen to minutes of options before you actually get to speak to a human being, Wil Chang has been a breath of fresh air for me over the past year. It’s been a huge year of transitions for me personally, having lost my mother and having to sell our childhood home, and then purchasing a condo in the middle of the pandemic. So much has been extremely difficult. But an amazing and very welcomed surprise to me has been Wil Chang. Over and over, he has helped me more quickly than I could’ve even imagined, in big ways and small. He’s helped me with insurance for my new home and for my car. And anytime I need documentation for whatever reasons, he has helped me usually within the hour, and if for some reason he’s not in the office, then within 24 hours max. And get this! When I go to his office, he is there!!! This seems like a small thing, but after having dealt with Liberty Mutual insurance for my mom‘s home while I was taking care of her the last few years of her life, they were impossible to get ahold of. I would be shuffled around, given no straight answers, tried to see someone in person, that was infuriating. But Wil is always there and helpful and accessible! You know, many times in Hawaii we recommend somebody because they are friends of a friend or family member. 2° of separation at all. But I didn’t know well at all, found him by accident, because I saw he had an office in Hawaii Kai. At first I didn’t believe it based on my previous experiences. But I drove there, and sure enough, there he was! I highly recommend him for the real deal."

"I had my car battery die on me unexpectedly. While it fortunately happened overnight while I was at home, I still had to find a way to get my dead car to a location that can replace the battery. Calling State Farm, they confirmed I had towing insurance and offered to find a tow service for me. I choose to work it myself. However, after getting two quotes (one for $350 and another for $450), I called back to see if that was reasonable. They agreed the quotes was quite high and said they would take care of it. Four hours later, a very pleasant and experienced tow service showed up, had my car hooked up in a jiffy, and off it went for repair. State Farm even said they will pay the tow service directly, making the entire situation so much easier. This occasion was about the best service I have ever had from an insurance company. Many thanks to Wil and Amy for making my unfortunate problem so much easier!"

"Discovered catalytic converter stolen 9am Mon (09/19). SF adjuster came Tue mid am, I arranged for car tow to shop, car repairs completed by close of business Tue (09/20). Used my own tow company and repair shop (not on SF's approved list). As of Thu (09/22) I have been paid reimbursements from SF for tow & repair shop (paid out of pocket) WOW!! I realize this is not the norm (a rare case where everything fell into place) but State Farm's process helped make this possible. The process (agents) over the phone was very helpful and instruction for electronic reimbursement from SF was user friendly. SF even arranged for a rental car that I used for a day. What started as a headache and a long stressful situation turned out to be not too bad. MAHALO Wil Chang and State Farm!"